Support

FAQ

My running records aren't showing

Please check the following:

• Have you granted RunRun access to your health data? (Settings → Health → Data Access & Devices → RunRun)
• Are you recording runs with Apple Watch, Strava, Nike Run Club, or other compatible apps?
• Try pulling down to refresh the app

I'm not showing up in the rankings

To appear in rankings, your data needs to be synced. Try the "Re-sync" button in Settings.

I want to delete my account

You can delete your account from "Settings" → "Delete Account" in the app. Deleting your account will permanently remove all data stored on our servers.

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